{"title":"FAQ Page","description":"\u003ch2 data-start=\"246\" data-end=\"275\"\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp data-start=\"277\" data-end=\"502\"\u003e\u003cstrong data-start=\"277\" data-end=\"307\"\u003eWhat products do you sell?\u003c\/strong\u003e\u003cbr data-start=\"307\" data-end=\"310\"\u003eWe sell products sourced from third-party suppliers and manufacturers. Product descriptions and specifications are provided for informational purposes and are subject to change without notice.\u003c\/p\u003e\n\u003cp data-start=\"504\" data-end=\"729\"\u003e\u003cstrong data-start=\"504\" data-end=\"548\"\u003eHow does your drop shipping process work?\u003c\/strong\u003e\u003cbr data-start=\"548\" data-end=\"551\"\u003eOrders placed through our website are fulfilled by third-party suppliers who ship products directly to the customer. We do not manufacture, store, or physically handle inventory.\u003c\/p\u003e\n\u003cp data-start=\"731\" data-end=\"894\"\u003e\u003cstrong data-start=\"731\" data-end=\"769\"\u003eWho is eligible to place an order?\u003c\/strong\u003e\u003cbr data-start=\"769\" data-end=\"772\"\u003eCustomers must be legally capable of entering into binding agreements and comply with all applicable laws and regulations.\u003c\/p\u003e\n\u003cp data-start=\"896\" data-end=\"1034\"\u003e\u003cstrong data-start=\"896\" data-end=\"924\"\u003eHow do I place an order?\u003c\/strong\u003e\u003cbr data-start=\"924\" data-end=\"927\"\u003eOrders may be placed through our website by completing the checkout process and submitting full payment.\u003c\/p\u003e\n\u003cp data-start=\"1036\" data-end=\"1323\"\u003e\u003cstrong data-start=\"1036\" data-end=\"1071\"\u003eWhat pricing applies to orders?\u003c\/strong\u003e\u003cbr data-start=\"1071\" data-end=\"1074\"\u003eAll prices are listed in the applicable currency and are subject to change at any time without prior notice. Taxes, duties, or additional fees may apply depending on the destination and are the responsibility of the customer unless otherwise stated.\u003c\/p\u003e\n\u003cp data-start=\"1325\" data-end=\"1490\"\u003e\u003cstrong data-start=\"1325\" data-end=\"1363\"\u003eWhat payment methods are accepted?\u003c\/strong\u003e\u003cbr data-start=\"1363\" data-end=\"1366\"\u003eWe accept payment methods displayed at checkout. Orders will not be processed until payment has been completed.\u003c\/p\u003e\n\u003cp data-start=\"1492\" data-end=\"1794\"\u003e\u003cstrong data-start=\"1492\" data-end=\"1525\"\u003eWhat is your shipping policy?\u003c\/strong\u003e\u003cbr data-start=\"1525\" data-end=\"1528\"\u003eShipping times vary based on the supplier, product availability, and destination. Estimated delivery times are provided for reference only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.\u003c\/p\u003e\n\u003cp data-start=\"1796\" data-end=\"2017\"\u003e\u003cstrong data-start=\"101\" data-end=\"133\"\u003eDo you ship internationally?\u003c\/strong\u003e\u003cbr data-start=\"133\" data-end=\"136\"\u003eAt this time, we ship exclusively within the United States. International orders are not accepted or processed under any circumstances. While we may consider expanding our shipping services to international destinations in the future, any such expansion is not guaranteed and will be implemented solely at our discretion. Updates regarding shipping availability will be communicated through our official channels.\u003c\/p\u003e\n\u003cp data-start=\"1796\" data-end=\"2017\"\u003e\u003cstrong data-start=\"124\" data-end=\"160\"\u003eCan I cancel or modify my order?\u003c\/strong\u003e\u003cbr data-start=\"160\" data-end=\"163\"\u003eOnce an order has been submitted for fulfillment, cancellations or modifications are not guaranteed and may not be possible. Refund requests may be submitted within 3-7 business days of receipt of the order, subject to our Refund and Cancellation Policy. Customers are encouraged to review the applicable policy and contact us immediately after placing an order.\u003cbr\u003e\u003c\/p\u003e\n\u003cp data-start=\"2254\" data-end=\"2488\"\u003e\u003cstrong data-start=\"2254\" data-end=\"2296\"\u003eWhat is your refund and return policy?\u003c\/strong\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA refund request may be made within 7 business days of receiving your order.\u003c\/li\u003e\n\u003cli\u003eProducts may be opened, but must be undamaged, unused, and in original condition, and in original packaging (including all accessories, manuals, and inserts.\u003c\/li\u003e\n\u003cli\u003eAny product that shows signs of damage, excessive wear, or misuse will not be eligible for a refund.\u003c\/li\u003e\n\u003cli\u003eNon-returnable: Sale items, gift cards, and any oils (apothecary, incense, etc.) are a final sale.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"2254\" data-end=\"2488\"\u003eRefunds are subject to our return policy and the policies of our third-party suppliers. Certain items may be non-refundable or non-returnable. Proof of purchase may be required.\u003c\/p\u003e\n\u003cp data-start=\"2490\" data-end=\"2712\"\u003e\u003cstrong data-start=\"2490\" data-end=\"2543\"\u003eWhat happens if my order is damaged or incorrect?\u003c\/strong\u003e\u003cbr data-start=\"2543\" data-end=\"2546\"\u003eIf you receive a damaged or incorrect item, you must notify us within the timeframe stated in our policy (3-7 business days). Claims submitted outside this timeframe \u003cstrong\u003ewill\u003c\/strong\u003e not be accepted.\u003c\/p\u003e\n\u003cp data-start=\"2714\" data-end=\"2878\"\u003e\u003cstrong data-start=\"2714\" data-end=\"2757\"\u003eHow do you handle customer information?\u003c\/strong\u003e\u003cbr data-start=\"2757\" data-end=\"2760\"\u003eWe collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.\u003c\/p\u003e\n\u003cp data-start=\"2880\" data-end=\"3037\"\u003e\u003cstrong data-start=\"2880\" data-end=\"2919\"\u003eHow can I contact customer support?\u003c\/strong\u003e\u003cbr data-start=\"2919\" data-end=\"2922\"\u003eCustomer support is available through the contact information provided on our website during stated business hours. You can find our contact tab at the top right of the main page.\u003c\/p\u003e","products":[],"url":"https:\/\/www.essentialemberco.com\/collections\/faq-page.oembed","provider":"Essential Ember Co.","version":"1.0","type":"link"}