FAQ Page
Frequently Asked Questions
What products do you sell?
We sell products sourced from third-party suppliers and manufacturers. Product descriptions and specifications are provided for informational purposes and are subject to change without notice.
How does your drop shipping process work?
Orders placed through our website are fulfilled by third-party suppliers who ship products directly to the customer. We do not manufacture, store, or physically handle inventory.
Who is eligible to place an order?
Customers must be legally capable of entering into binding agreements and comply with all applicable laws and regulations.
How do I place an order?
Orders may be placed through our website by completing the checkout process and submitting full payment.
What pricing applies to orders?
All prices are listed in the applicable currency and are subject to change at any time without prior notice. Taxes, duties, or additional fees may apply depending on the destination and are the responsibility of the customer unless otherwise stated.
What payment methods are accepted?
We accept payment methods displayed at checkout. Orders will not be processed until payment has been completed.
What is your shipping policy?
Shipping times vary based on the supplier, product availability, and destination. Estimated delivery times are provided for reference only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Do you ship internationally?
At this time, we ship exclusively within the United States. International orders are not accepted or processed under any circumstances. While we may consider expanding our shipping services to international destinations in the future, any such expansion is not guaranteed and will be implemented solely at our discretion. Updates regarding shipping availability will be communicated through our official channels.
Can I cancel or modify my order?
Once an order has been submitted for fulfillment, cancellations or modifications are not guaranteed and may not be possible. Refund requests may be submitted within 3-7 business days of receipt of the order, subject to our Refund and Cancellation Policy. Customers are encouraged to review the applicable policy and contact us immediately after placing an order.
What is your refund and return policy?
- A refund request may be made within 7 business days of receiving your order.
- Products may be opened, but must be undamaged, unused, and in original condition, and in original packaging (including all accessories, manuals, and inserts.
- Any product that shows signs of damage, excessive wear, or misuse will not be eligible for a refund.
- Non-returnable: Sale items, gift cards, and any oils (apothecary, incense, etc.) are a final sale.
Refunds are subject to our return policy and the policies of our third-party suppliers. Certain items may be non-refundable or non-returnable. Proof of purchase may be required.
What happens if my order is damaged or incorrect?
If you receive a damaged or incorrect item, you must notify us within the timeframe stated in our policy (3-7 business days). Claims submitted outside this timeframe will not be accepted.
How do you handle customer information?
We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws.
How can I contact customer support?
Customer support is available through the contact information provided on our website during stated business hours. You can find our contact tab at the top right of the main page.